| 04/04/09 |
The 'New in EBSuite' channel is moved/merged into our tech blog at http://blog.ebsuite.com
Please visit us at our new blog address http://blog.ebsuite.com/
We will no longer be updating this channel.
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| 03/31/09 |
EBSuite now on Twitter
We started twittering, http://twitter.com/EBSuite
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| 03/30/09 |
How to record an Inbound Call.
How to record an Inbound Call.
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| 03/24/09 |
New Reports posted
we have just added 5 new reports, focusing on the user activity area.
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| 03/20/09 |
Support Module - One Click -Create and Close- a Case
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| 03/06/09 |
Predefined Standard Survey
We've added / enhanced the survey features for Case and Knowledge
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| 03/06/09 |
New Case Keyword Added: allow Client/Contact to close a case
How you can ask your clients to close their tickets
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| 02/27/09 |
Date Calculations: days between dates and add days to a Date
Do Simple Math on custom date fields
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| 02/27/09 |
Call Management
Schedule and Complete Calls - Historical record + Forward looking reminder
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| 02/24/09 |
How to receive an email notification when your visitor completes a knowledge survey
How to receive an email notification when your visitor completes a knowledge survey
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| 02/17/09 |
Is your app page slow whenever you are sending out an email?
We've recently updated our email server, to better fight spam, However, if you are using our email server, mail.ebsuite.com, as your outbound mail server, you may have experienced slower page response time whenever you are sending out an email.
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| 02/17/09 |
New Case Report Builder (beta) posted
EBSuite's new case report builder tool
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| 02/17/09 |
New Email Client (Beta) Posted
EBSuite's new email client is now in beta.
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| 02/10/09 |
How to have Calendar Appointments, Calendar Tasks, and Project Tasks sent to your cellphone every morning
Setup Daily Agenda to have appointments, tasks, and project tasks sent to your email, cell phone, and application alert.
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| 02/02/09 |
Case Management Tools
Here is an explanation on 4 new Case Management features
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