Who better to ask about the quality of your Support than the Customers themselves. With the Support Questionnaires in EBSuite you can send closed case surveys to your customers and choose from any number of survey questionnaires.
The questionnaire you choose can be:
- Standard 5 Star Survey w/ comment field
- Standard Comprehensive Survey
- Custom Survey ? where you have total authorship of the questionnaire questions and format.
See a short screen capture video of the Survey Questionnaires in action (click here).