While working a Customer Support issue in the EBSuite Support Module, it may be helpful to jot in a Reminder of a follow-up action or an impending action date.
The Case Detail screen and the Case View can be setup to display Case Reminders if a Reminder is added to a Case.
Review this Screen Capture Video that demonstrates the Reminder Field in action.
NOTE: Once the Reminder is Set it will Clear itself (Erase itself) once the due date and time have transpired. Old Reminders will be cleared.