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A 5 minute FAQ on the new FAQ builder
What is a FAQ?
FAQ stands for "Frequently Asked Questions."
What is the FAQ Builder?
In EBSuite, the FAQ Builder is a tool that helps you compose a series of Questions and Answers, and make them available as one KB article.
Can I use HTML code in the Questions?
No, the questions will have to be text based. They will be presented to your visitors as links, and when your visitor clicks on a question, the answer part will show.
Can I use HTML code in the Answers?
You can use simple HTML code such as
For complex HTML article, we recommend making each Queston & Answer as a separate KB article.
Can my visitor search KB articles generated by FAQ Builder?
Yes, the FAQ Builder generates standard KB articles which keywords will be calculated and indexed.
From the support portal, all KB articles, your visitor can search by keywords and find all articles which either questions or answers contain the specified keywords.
And when they click into a specific article, they can use 'Expand All' and use their browser search to search within that article.
Can I add attachments?
Yes, you can upload multiple attachments per Question & Answer. For an example, please see "How do I use the FAQ Builder?"
Can I add images not as attachment, but as part of the answer?
Yes, use the 'simple' HTML code, like an image tag, in the content. See "Can I use HTML code in the Answers?"
How do I use the FAQ Builder?
Create a KB article as usual, goto the  mode, and select [FAQ Wizard] in the dropdown next to the content block.
Please see screenshot attachment below:
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Knowledge & FAQs