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How to import KB articles
Knowledge Base article import can be found at Account -> Import/Export -> Knowledge.

Due to CSV format limitation, the regular KB import is limited to text KB articles. The complex nature of HTML articles will make CSV parsing unreliable. If you have a rich collection of HTML based KB articles and would like to import into EBSuite, contact support@ebsuite.com and we can discuss a custom import, based on your file format.

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