We now have a new case report builder tool in beta.

- As you select the data source, and time filter, and user filter, we update in real time to show you the number of records that will be in the report

- Several new output methods added, including Agent time report, and charts.

- You can save the report snapshot for future , or scheduled reports.

To comment or ask questions, or to request enhancements for this feature, please visit http://helpdesk.ebsuite.com/supportbbsd.jsp?id=145
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