We've added / enhanced the survey features for Case and Knowledge

• Standard Five-Star Knowledge Survey
  this survey will let your portal visitors give each knowledge article a score from 1 (lowest) to 5 (highest )
   
• Standard Five Star Case Survey
  this survey will let the Case Contact/Client to rate the ticket handling with a score from 1 (lowest) to 5 (highest ), as well as adding comments
   
• Standard Comprehensive Case Survey
  this survey will let the Contact/Client to rate on overall ticket handling, as well as on ResponseTime, Knowledgeable, Courteous, Result, Would Recommend...
   
• You can still define your own survey (Tools ->Survey Builder) and link them to Case & Knowledge
   
• Knowledge Survey can be turned on from Portal Settings / Portal Profile,
  
• Case Survey can be triggered from Close Case screen
  
• Knowledge Survey result is added in the Knowledge Summary Screen
  
• Case Survey result is at Case -> Reports -> Survey Scores & Submissions
   
• In Case Survey result you can see the survey score side by side to the Case Assignee