<p>The Knowledge Article database in the EBSuite is an invaluable tool for your entire sales and support team, but of course, also for your customers. </p>
<p>The Support Portal that accompanies the EBSuite Support Module must be deployed before your customers can have access to the knowledge articles, but deploying the portal is no more difficult than choosing a name for the portal.</p>
<p>Building the Knowledge Article repository requires a commitment from your team to provide clear and concise information and cataloging the entries to be easily found. Knowledge articles can be in any form: words, clips from documents, documents themselves, and certainly, graphics and pictures.</p>
<p>One of the best sources of Knowledge Article material is the actual resolution of cases that are being solved by your support team. As cases are solved, encourage your support staff to capture the resolution and preserve it as a Knowledge Article.</p>
<p><a href="http://www.screencast.com/t/YTMyN2Q4OW" target="_blank">See this short screen capture video on this process (click here).</a></p>
<p>The Knowledge Article database in EBSuite is a powerful way to plug your customers into your success and give them a self-help tool to answer their own questions.</p>
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