EBSuite Support  shadow  Knowledge & FAQs    Learning Center  shadow  Tech Blog  shadow  Support Question?  shadow  Login to Case History  shadow
 


Knowledge Home | Customer Support & Helpdesk | Case Mgt |
Controlling when case emails are sent
As Cases are worked the Process Log is used to update information or solutions to the case. Each time information is added to the Process Log the Support Engineer can decide to send a notice to the Case owing customer or an update notice may be sent automatically.

Please review the attached document.
 

Related Articles:
No related articles.
 
Attachments:
  Support Module communication.pdf
 
Was this article helpful?
 
 
Type: Knowledge Base
Tag(s): CaseMgt
Email a friend
Print this page


Back to Knowledge & FAQs page.


 
 
Powered by EBSuite.