EBSuite Support
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Quick Start Guides
QS1 - Main Page Setup
QS2 - Calendar Setup - 2 choices
QS3 - Daily Appointments, Tasks, and Project Tasks ...
QS4 - How to Customize the Page Layouts
QS5 - Editing the Create Page
QS6 - Page Layout - Section Group Display
QS7 - Quick Add Task feature
QS8 - Adding Notes throughout EBSuite
QS9 - Controlling Access to Records
Top Recently Added Articles
Calendar Sharing and Browse By User Dropdown
Multi-page web form
User Access - Read Only, Write and Inherit
Adding Users with Roles
Merge Data Fields into a PDF Document
Web Service API: Quick Start with SoapUI
Outlook Sync Client
Web Service API: my Phone, Email, Address, Notes are...
Enable the File Repository Widget
How to import KB articles
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Customer Support & Helpdesk(26)
Case Mgt ( 6 )
Customer Portal ( 6 )
Knowledge Articles ( 10 )
Knowledge Articles under this Category
What does the Support module offer?
What is a Knowledge
What is a Case
I've configured a Knowledge/FAQ/Solution, Why can't my customers see it via the external portal?
Setting Up Live Chat
Controlling when case emails are sent
Support Portal and HelpDesk
How to make your support cases a RSS feed, and display them in [MyYahoo], [iGoogle], and other RSS readers
How to attach the "standard 5-star survey" to your knowledge articles
How to color code Case Status
How to attach the "standard 5-star survey" to your cases (used in Close Case)
How to embed HTML code for "code display" in a HTML knowledge
How to receive an email notification when your visitor completes a knowledge survey
Portals Users may see cases created by others within their Company
Display Knowledge Tags in the support portal
Case Reports
Case View can include many case history details
How to setup Live Chat?
A quick 5-minute FAQ for the organization retainer feature
Knowledge Articles: know what your customers are searching
A 5 minute FAQ on the new FAQ builder
Using the Screenshot Walkthrough Wizard
LDAP Configuration
How to import KB articles
How to upload an image into an HTML Email
Email to Case auto creation
