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FAQ: All about Knowledge Articles
What is a Knowledge
I have configured a KB article. Why can't my customers see it in the portal?
In Knowledge summary screen, how do I choose what columns to display?
How do I use tags?
How are KB articles indexed and searched?
Can I use Custom Fields in KB articles?
What is a FAQ Builder?
What is a Screenshot Walkthrough wizard?
Weight the Knowledge articles
Portal: two styles of displaying KB articles
Portal: How do I enable tags?
Portal: How do I attach a survey for each KB article?
Portal: How do I get notified when a visitor completes a survey?
Portal: How do I know what's going on in the Knowledge area?
Portal: How do I configure the KB detail right side panel?
Portal: Can I have 'Print this Page' and 'Email a Friend' for a KB article

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Type: Knowledge Base
Tag(s): Knowledge, Support Portal
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